Diploma in Customer Service - CPD Course

Customer Service

**4 Courses Bundle**

**FREE PR Course**FREE Communication Skills course**FREE COVID-19 Course

Diploma in Customer Service QLS Level 5. Diploma of achievement in Customer Service. Additional CPD Accredited Customer Service Certificate with 120 CPD points available without extra study. This Customer Service course comes with easy to understand e-learning study materials.

What Will I Learn From This Customer Service

On successful completion of Level 5 the learner will be able to;

• Discuss overview of key Customer Service elements
• Investigate the process of listening to, questioning and confirming customers’ needs.
• Explore a variety of leadership styles, the fundamentals of creating Customer-focused environments and the value of reward and recognition schemes
• Understand how to develop a Customer Service strategy
• Learn how to effectively introduce a new program to current employees.
• Explore a variety of effective training and development methods
• Discuss how to professionally handling complaints from a business perspective
• Gain or develop key transferrable skills applicable in a range of industries and sectors.

Why Students prefer this Customer Service Diploma from OHSC:

• Fully Endorsed Customer Service Course
• Customer Service Specialist Tutors
• Customer Service course does not expire till you successfully complete it
• The option to take study breaks at any time at no extra cost
• No deadlines, no time restrictions and no fixed schedules
• no additional costs or expenses at any time.
• Online assessments to test your new skills and knowledge
• The opportunity to enhance and improve your CV and career prospects.
• The opportunity to study from any location in the world.

**3 Free Gifts included in Customer Service**

**FREE PR Course**

This Free PR course covers the following topics:

• Introduction to Public Relations
• Definitions of Public Relations
• Elements in Public Relations
• The Public Relations Process
• Benefits of Public Relations

***FREE PR Course***

This Free Communication Skills covers the following topics:

• Introduction to Public Relations
• Definitions of Public Relations
• Elements in Public Relations
• The Public Relations Process
• Benefits of Public Relations
• Plus more

***FREE COVID-19 Course***

This Free Covid-19 course covers the following topics:

• What Are Coronaviruses?
• What Are the Symptoms of COVID-19?
• Is it a Cold, the Flu or COVID-19?
• Mild vs Severe Infection
• How is the Coronavirus Transmitted?
• How to Protect Others from COVID-19
• Is There a COVID-19 Vaccine?
• What Happens Next?

***This offer ends soon***

Course Material of Customer Service

All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.

Our distance learning Customer Service course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:

• Online course materials
• Question papers
• Additional Supporting Material
• Useful Links

Course assessment

You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.

Customer Service

Diploma of Achievement in Customer Service Level 5 .If you’re serious about climbing to the top of the ladder in a Customer Service setting, we’re serious about showing you the way! This Customer Service Level 5 provides the most intensive, comprehensive overview of all key Customer Service issues and concepts.

This Customer Service Level 5 course teaches essential elements of Customer Service and explains how these can be implemented for the success of a business. The Customer Service Level 5 also covers dealing with difficult situations, the importance/value of Customer feedback and how to handle complaints in an effective and beneficial manner. If you wish to implement an effective Customer Services programme in your organisation or simply want to develop skills for a rewarding career in roles this Customer Service Level 5 is ideal for you. Providing efficient Customer Services is vital for every business.

Course Syllabus of Customer Service:

This Customer Service Level 5 course covers the following modules:

Unit 1 - Customer Services : An Introduction

This Customer Service unit covers the following topics:

• Elements of Customer Service:
• Classification of Customer Service
• Service Quality & Customer Service
• Effects of Poor Service on a Business
• Benefits of a Customer-Centred Organization
• Customer Satisfaction
• Knowing your Customer’s Needs and Requirements
• Changing Nature of Customer Service
• Reasons for Developing Long-Term Relationships with
• Importance of Customer Feedback and Complaints
• Plus More

Unit 2 - Strategies for Understanding Your Customers

This Customer Service unit covers the following topics:

• Identifying Customer Expectations
• Listening, Questioning and Confirming
• Benefits of Meeting Expectations
• Means of Identifying Customer Needs
• Triggers and Customer Needs
• Plus More

Unit 3 - The Customer-Focused Organization

This Customer Service unit covers the following topics:

• Style Of Leadership
• The Creation of a Customer-Focused Environment
• Performance Management
• Coaching and Development
• Developing a Reward and Recognition Scheme
• Criteria for Rewards
• Plus More

Unit 4 - Creating Customer Service Strategy

This Customer Service unit covers the following topics:

• Involvement of the Top Management
• The Role of the Manager and the Role of the Leader
• Important Areas of Focus for Customer Service Strategy
• Establishing a Customer-Focused Culture
• Plus More

Unit 5 - Customer Services: Implementing a Service Excellence Strategy

This Customer Service unit covers the following topics:

• Marketing a Service Strategy
• Engender Ownership
• Continuous Improvement
• Establish a Steering Group
• Plus More

Unit 6 - Advance Training & Development for Effective Customer Service

This Customer Service unit covers the following topics:

• Importance of Training and Development in Customer Service
• Identifying Training and Development Objectives
• Training and Development Methods
• Building Customer Service into all Training and Development Activities
• Plus More

Unit 7 - Building strong relationship with Customers

This Customer Service unit covers the following topics:

• Incentives and Loyalty Schemes
• Sales-Force Automation
• Marketing Automation
• Operational CRM
• The Goal of CRM (Customer Relationship Management)
• The Primary Stages of the CRM Value Chain
• Plus More

Unit 8 - Effective Communication

This Customer Service unit covers the following topics:

• Importance of Effective Communication
• Developing A Communication Strategy
• Communicating Service To External Customers
• Communication of Service Quality to the Internal Customer
• Training Material
• Plus More

Unit 9 - Concept of Empowerment & Ownership

This Customer Service unit covers the following topics:

• Valued People Value Customers
• Myths about Empowerment
• Empowerment is Appropriate for All Organisations
• Building Staff Confidence to Ensure Ownership of Complaints
• Developing a Set of Discretionary Awards
• Plus More

Unit 10 - The Right Way to Manage Unprofitable Customers

This Customer Service unit covers the following topics:

• Dealing with Unprofitable Customers
• Customer Behaviour and Customer Behaviour Database
• Customer Value Analysis
• Change Unprofitable Customers into Profitable Customers
• Evaluating Your Customers’ Value, Segment by Segment
• Plus More

Unit 11 - Handling complaints

This Customer Service unit covers the following topics:

• Performance Response Standards
• Reasons for Customer Grievances
• Type of Complainers
• Complaint Management
• The Complaint Management Process
• Guidelines For Handling Complaints
• Complaints Analysis Reports
• Resolving Problems and Quality-Improvement Activities
• Plus More

Unit 12 - Importance of Feedback in Customer Service

This Customer Service unit covers the following topics:

• Barriers to Listening
• The Monitoring of Complaints and Compliments
• The Value of Listening to Customers
• Monitoring Customer Satisfaction
• Self-Completion Questionnaires
• Measuring Customer Loyalty
• Plus More

Course Benefits of Customer Service

This Customer Service Level 5 course has the following benefits:

• Full Tutor Support
• Self paced, no fixed schedules
• Available to students anywhere in the world
• 24/7 Access to the LMS (Learning Management System)
• Easy to understand quality e-learning study materials.

Tutor Support

When you enrol on a Customer Service Level 5 course with OHSC, you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college.

Quality Licence Scheme

This Customer Service course is endorsed by the Quality Licence Scheme. The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes.

Customer Service

• Candidates looking for entry level course in Customer Service
• Candidates looking for a career change
• Existing Customer Care workers looking to improve their skills for promotion
• Those planning to go on to higher-level studies upon completion
• Business owners, managers and supervisors
• Anyone serious about a rewarding career in Customer Care

Customer Service

There is no particular entry requirement.

Option 1

Customer Service Diploma QLS Level 5 endorsed by Quality Licence Scheme

Certificate Fee: £120 + postal charges

Option 2

Customer Service Diploma issued by CPD

PDF Certificate - FREE

Hard copy - £25 + postal charges

Option 3

CPD Accredited Certificate

(PDF format)=£30

(Hard copy)=£95 + postal charges

*Postage Charges: National £9, International £15

Customer Service

Typical Customer Service positions include;

• Team Leader
• Customer Service Officer
• Customers Relationship Officer
• Customers Support Officer
• PR Assistant
• Support Assistant

Currently there are no Q&As for this course. Be the first to ask a question.